Terms & Conditions | Rent 4 Less

5. The Price

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for, the type of vehicle stated you requested.

The price of optional extras – such as baby seats, booster seats, extra driver(s), liability reduction products, delivery charges and GPS devices – are calculated based on the requested start and end dates and times and the rental location from which you will pick up the vehicle.

All prices in Australian dollars.
Unless stated otherwise, the price also includes all costs you must pay – for example, vehicle tax and local taxes and location surcharge.
Some locations – mostly airports – will charge a location and a car park surcharge as it costs us more to operate there. Don’t worry, it will be included in the price quoted to you, but you must pay the car park surcharge if you fail to pick-up the vehicle at the requested start date and time or if you fail to return the vehicle at the agreed end date and time.

6. Rental Requirements

Booking reference

You must bring your booking confirmation email with you. It will help the location find your details so you can get on your way as quickly as possible.

Driving Licence

We may refuse to allow any driver to drive the vehicle who (i) does not hold a full/open driving licence valid for use in Australia for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period of 1 complete year, (iv) has driving related convictions, or (v) who does not meet our security or credit checks.
Please read the Driving licence and ID requirements or call Sales or email Reservations for more information.

Drivers must bring an international driving licence or an official translation in English if their driving licence was issued in a non-roman alphabet like Arabic, Chinese, or Japanese (and other similar non-roman alphabet based languages).

Drivers are responsible to check what the statutory requirements are in Australia.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have held it for the minimum period if their current driving licence does not show the full period.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have a non-learners and non-provisional and non-probationary driving licence if their current licence does not show the status.

Proof of Identity, Photo ID and Proof of Address

Please note that we will not accept a driving licence as a valid form of identity or address if the driving licence does not (i) display the photo or (ii) state the address of the driver. As such, the person hiring the vehicle must bring proof of their identity, e.g. a valid current passport or identity card/document. The photo ID must be recognisable. The person hiring the vehicle must also bring proof of their address. This could include a recent utility bill or a bank statement that shows the address.

If the person hiring the vehicle lives within a 100 kilometre radius of the rental location, we will not accept a driving licence as a valid form of address, even if the driving licence does state the address of the driver. The person hiring the vehicle must bring at least 2 documents as proof of their address. This could include a recent utility bill and a bank statement that shows the address.

Payment methods

We generally accept American Express, Japan Credit Bureau, MasterCard and Visa credit cards, and MasterCard and Visa debit cards (in both cases excluding prepaid cards).

We do not accept Visa Electron cards, Maestro cards, Cirrus cards, Diners cards, any pre-paid card – even if they carry the Visa or MasterCard logo – or any other cards not listed above.
We do not accept non-embossed cards – even if they carry the Visa or MasterCard logo. The card’s numbers and card holder’s name must be bevelled/ridged.

You must bring the payment card used to make your booking as it is used as a form of identity check to ensure the vehicle is given to the person who made the booking who must also be the main driver. Please look at your booking confirmation email, or call Sales, or email Reservations.
The name on the payment card(s) must the same as the name on the driving licence for the main driver.
If you do not have the payment card used to make the booking with you, we reserve the right to cancel your booking and to charge your payment card on record for damages we have incurred (to the extent legally permissible). We may, at our sole discretion, still rent to you if we have another vehicle available and you meet all rental requirements and security checks, but you will have to pay the Rental Location’s prices available on the day, as this will be treated as a new rental.

!	MasterCard and Visa cards attract a 1.45% surcharge. American Express and Japan Credit Bureau cards attract a 2.75% surcharge.

Security Deposits and Pre-Authorisations

Before the rental location will let you rent a vehicle, they will take a security deposit and a pre-authorisation. You must use an approved payment card that is in your name and has enough funds available on it.

A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has happened, you won’t be able to use that money for anything else until you have paid for the rental charges and your card company releases the pre-authorisation. While a pre-authorisation is in effect, it may even look like the amount has been deducted from your account, this isn’t the case; the money is simply ‘on hold’.
A security deposit, on the other hand, transfers money out of your account.

The amount is either fixed – or calculated based on (a) the liability waiver, (b) plus an amount to allow for any fuel you may use.

If you choose the Standard Excess (SE) waiver:
• You must pay a security deposit amount of (i) at least $800 for drivers above 24 years of age or (ii) at least $1100 for drivers below 25 years of age. You must also

leave a pre-authorisation amount of at least $200.

If you choose the Excess Reduction (ER) waiver:
• You must pay a security deposit amount of (i) at least $200 for drivers above 24 years of age or (ii) at least $700 for drivers below 25 years of age. You must also

leave a pre-authorisation amount of at least $200.

If you choose the Maximum Cover (MAX) waiver:
• You must pay a security deposit amount of (i) at least $100 for drivers above 24 years of age or (ii) at least $500 for drivers below 25 years of age. You must also

leave a pre-authorisation amount of at least $100.

In all instances we reserve the right to take a security deposit and a pre-authorisation up to the amount of the liability waiver and any fuel you may use. If you would like more details, please call Sales or email Reservations.

If the person hiring the vehicle lives within a 100 kilometre radius of the rental location, the person hiring the vehicle must pay the full liability waiver as a security deposit. A pre-authorisation amount will also be taken to allow for any fuel you may use.
If you would like more details, please call Sales or email Reservations.

At vehicle return, the final payment amount will be calculated and processed using the payment card provided. If the final payment amount is greater than the security deposit, the rental location will ask you to pay the difference. If the final payment is less than the security deposit – or you choose to pay using a different method – we will refund you the difference using the payment method you used for the security deposit, less any card surcharge (if applicable). Please see ‘Payment methods’ section for details.

If you choose to pay by a different method, please be aware that the pre-authorisation on the original card will remain until released by your card company.

Your card company, not the rental location, is responsible for releasing pre-authorisations and processing approved refunds and this can take up to 14 days.

Driver Age Restrictions

To drive our vehicles, you – and all your drivers – need to be at least 21 years old and at most 69 years old and hold an approved driving licence. Please see ‘Driving Licence’ section for details.
To drive our Toyota Yaris / Accent (Years 2014-18), or Toyota Camry (Years 2014-17), or Nissan X-Trail (Years 2013-15), or Toyota RAV4 (Years 2016-19), or Kia Carnival / Imax (Years 2011-15) vehicles, you – and all your drivers – need to be at least 25 years old and at most 69 years old and hold an approved driving licence. Please see ‘Driving Licence’ section for details.
Drivers below 25 years of age must pay a daily young driver surcharge. If a driver is under the minimum age or over the maximum age restriction, they will not be able to drive.

Unacceptable Behaviour

The rental location may refuse to rent to you if you or anyone in your party behaves in an unacceptable way, e.g., if they believe that any driver is under the influence of drink or drugs or you, or anyone in your party, is abusive or threatening to their teams or the customers.

7. Security Checks

By making a booking you agree to identity, security, driving licence and credit checks being carried out against you and any additional drivers or persons making payment towards the rental. Please see ‘Personal Information’ section for details.

The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person paying for the vehicle, the driver or any additional driver results in the rental being deemed high risk. The rental location may refuse to allow a driver to drive the vehicle if they fail any of the checks. The rental location may, if allowed by law, refuse to rent the vehicle if you or any person making the payment owes any amount owed to Rent 4 Less.
If any information you have given is shown to be false or inaccurate, then you’ll have broken your contract. You will then have to pay for any costs or damages we have incurred.

8. Rental Locations

!	All times in Australian Eastern Standard Time (AEST). Please note unavoidable delays may occur during peak periods. Rental location office hours/meet and greet hours are subject to change without notice. Please call Sales or email Reservations for more details.

If your pick-up or return is on 25^th December and 1^st January, you must pay (i) a Public Holiday Pick-up Fee of $55, (ii) a Public Holiday Return Fee of $55 and (iii) the ‘Maximum Cover (MAX)’ liability reduction product. The MAX amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the Public Holiday Fee(s) and Maximum Cover (MAX) amount will be automatically added to your booking or rental.

Surfers Paradise

Address: Shop 12 / 3049 Surfers Paradise Blvd, Surfers Paradise QLD 4217 (Corner Trickett St and Surfers Paradise Blvd)

Office hours: Monday - Friday 07:00AM - 17:00PM; Saturday - Sunday 08:00AM - 15:00PM

Seasonal office hours: 25^th December 09:00AM - 13:00PM; 26^th and 31^st December 08:00AM - 16:00PM; and 1^stJanuary 09:00AM - 16:00PM

Gold Coast Airport

Address: Eastern Ave, Bilinga QLD 4225

The vehicle will be delivered to the airport location and you will be supplied with a meet and greet service. To avoid any delays, please be sure to provide your flight and mobile phone details when you complete our booking.

Meet and greet hours: Monday - Sunday 06:00AM - 18:00PM

Seasonal meet and greet hours: 25^th December 09:00AM - 14:00PM; 26^th December 08:00AM - 16:00PM; 31^st December 06:00 - 16:00PM; and 1^st January 09:00AM - 16:00PM

Brisbane Airport

Address: 11 The Circuit, Brisbane Airport QLD 4008

The vehicle will be delivered to the airport location and you will be supplied with a meet and greet service. To avoid any delays, please be sure to provide your flight and mobile phone details when you complete our booking.

Meet and greet hours: Monday - Sunday 06:00AM - 18:00PM

Seasonal meet and greet hours: Closed on 25^th, 26^th and 31^st December, and 1^st January

When you pick up the vehicle at an airport location, please be sure to allocate sufficient time for luggage collection and, if applicable, customs clearance. It is recommended to allocate at least 30 minutes with domestic flights and at least 50 minutes with international flights.
Your vehicle pick-up time will be automatically adjusted at the time of booking to allow sufficient time for luggage collection and customs clearance, providing you have supplied your flight details.
Please call Sales or email Reservations for more details or if you want to change your pick-up time.

You must pay a Public Holiday Fee if you require a public holiday service on ‘25^th December’, ‘26^th December’, or ‘1^st January’. The amount will depend on the rental location, but you can expect it to be between $55 to $120, per public holiday service. In all instances the amount will be automatically added to the mentioned public holiday pick-up or return.
You must pay for the ‘Maximum Cover (MAX)’ liability reduction product if you require a public holiday service on ‘25^th December’ or ‘1^st January’. The amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the amount will be automatically added to the mentioned public holiday pick-up or return.

After hour services

By prior arrangement only, after hour vehicle pick-up and return may be organised at Gold Coast Airport and Brisbane Airport. After hour vehicle pick-up or return is not available at Surfers Paradise.

After hour service hours: 05:00AM - 06:00AM and 18:00PM - 21:00PM

You must pay an After Hour Fee if you require an after hour service during. The amount will depend on the rental location, but you can expect it to be between $45 to $70, per after hour service. In all instances the amount will be automatically added to all after hour pick-up or return.
You must pay for the ‘Maximum Cover (MAX)’ liability reduction product if you require an after hour service. The amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the amount will be automatically added to all after hour pick-up or return.

Please note if the vehicle is returned after hours, it will remain your responsibility until such later time it has been checked-in the following business day.

!	After hour pick-up or return is not available on 25^th December, 26^th December, 31^st December and 1^st January.

9. Availability

Vehicles

If there are no vehicles available in the group you booked, the rental location will try to find you a vehicle from a higher group at no extra cost. This happens rarely, but if they can only find you a vehicle in a lower group and you agree to rent this vehicle, you will only be charged for the value of that vehicle. If you have already paid, you will be entitled to a refund of the difference.

This happens rarely, but if you have booked a larger size vehicle and it is unavailable, to get you on your way, the rental location may provide you with more than one vehicle or suggest you use alternative transport until they can get a vehicle in the group you requested.

This happens rarely, but if no vehicles are available, you will of course be entitled to a full refund of any amount you have already paid.

Optional Extras

It would be unusual for the rental location not to have an optional extra you pre-booked. If it does happen, they will try to get one from another rental location. If this is not possible, the rental location will (at their option): buy a new one for you, ask you to buy a reasonably priced one from elsewhere and reimburse you the price paid or refund you the cost of the pre-booked optional extra.

10. Added Important Information

Area of use

The vehicle is only allowed to be used in the permitted area of use and on sealed roads. The area is confined to a 250 kilometre radius, to which the center of the radius circle relates to being Surfers Paradise.

In Queensland the vehicle is not allowed to travel in a Northerly direction beyond Gympie or in a Westerly direction beyond Toowoomba; and in New South Wales the vehicle is not allowed to travel in a Southerly direction beyond Grafton.
Vehicles are not allowed for use/travel: On unsealed roads or off-road conditions; onto any island that is off mainland Australia; onto ferries, transporters or trains; on beaches; or through rivers, streams, creeks, tidal crossings, or flood waters.

You may also find the area of use map here: Click here to view the area of use map.

Claims Administration Fee

If the vehicle is involved in an accident, or damaged, you must complete and return the ‘Vehicle Incident Report’ form, and you must pay the liability waiver. A ‘Claims Administration Fee’ of at least $150 will apply in addition to the liability waiver.

!	If you fail to send the Vehicle Incident Report with the full details of the incident, you must pay for all loss and damage. If you fail to pay the liability waiver, you must pay for all loss and damage. Please read the Rental Agreement Terms and Conditions for more details.

If any accessories, the vehicle keys, any vehicle documents or any optional extras are damaged, you must complete and return an incident report form. You must pay for all loss and damage, and administration fees.

Traffic and Toll fines

You are responsible and must pay for any traffic fines or parking charges or tolls incurred during the rental period related to your use of the vehicle.

Unpaid traffic, parking and toll fines are costly and inconvenient. On top of paying for the fine, issued to you by the Australian or Tolling authority, you must pay our ‘Administration Fee’ to cover the time and resources in dealing with these fines or charges:
• $110 for each traffic and parking fine, and
• $55 for each toll fine.

Cleaning fees

You must return the vehicle in the same condition as it was when you picked it up. You must pay cleaning fees, and any associated loss of use, if you return the vehicle or any optional extras especially muddy, dirty, stained or smelly.
Smoking or the carriage of any animal is strictly prohibited in the vehicle.

Early returns

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days. If you return the vehicle early to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location car park surcharge.

Late returns

You must return the vehicle and any optional extras at the return date and time stated on the Rental Agreement. If you think you will be late, it is in your interest to request an extension from us. If you fail to extend and are late, you must pay a rate equivalent to double the rate for the vehicle and the rate(s) for any optional extras for each day you are late. If you return the vehicle late to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location car park surcharge.

11. Use of your Personal Information

By making a booking, you expressly agree to us using and transferring your personal information for as long as the law allows us to as set out in this section.

We will use (or process) your personal information in order to:

       •   Carry out relevant identity, security, driving licence and credit checks.
       •   Maintain and improve our administration and management of our services.
       •   Send you information about similar goods and services that we think will be of interest to you if the law allows us to do so. We do not share your personal

information with third parties to use for marketing purposes unrelated to Rent 4 Less. You may opt out of receiving such information at any time by contacting Reservations or by clicking the unsubscribe button in the email you have received.

We share your personal information with:

• Rental Car Manager, the owner of the reservation system.
• Enforcement authorities, such as the police or local authorities and municipalities if we consider they have a right to the information and the law allow us to do so

or to verify the validity of your driving licence.

       •   Third parties, usually located in Australia, to allow identity, security, driving licence and credit checks to be carried out and to detect and prevent crime.
       •   Third parties who are acting on our behalf in claims and collections administration.
       •   Third parties who are acting on our behalf in conducting customer surveys that we use for improving our services to you.

You have a legal right to access to the information we hold about you, and if you are able to provide the necessary justification, you may ask for any personal data to be corrected, modified, blocked or removed. You have a right to ask for an explanation of the date processing and further rights set out in the applicable data privacy laws to the extent this is necessary to ensure the fair processing of your data. You also have the legal right to object to the processing of such information for compelling and legitimate reason.

Please see our privacy policy available on our website for more information.

CONTACT US: To access this information, please contact Administration and ask for details. We may ask you to pay a subject access request fee if the law allows us to do so.

12. Liabilities

We/the vehicle rental provider will not be responsible for losses you have suffered as a result of us or the vehicle rental provider breaching these booking terms and conditions where such losses are not within ours/the vehicle rental provider’s and your contemplation at the time booking is made. We/the vehicle rental provider are not responsible for any indirect losses (such as loss of profits, loss of enjoyment or loss of opportunity). These limitations will not apply to the extent not permissible by law. Nothing in these booking terms and conditions reduces your statutory rights relating to a refund (if any).

Thank you for choosing to rent with Rent 4 Less.

CONTACT US
Reservations and Sales	Administration
Email: Click here to reveal email address General Sales 1300 130 242, mobile phones or outside Australia: +61 7 5504 5955. Lines are open 8am to 5pm, 7 days a week.	Email: Click here to reveal email address Write to PO Box 1035, Surfers Paradise, QLD 4217

Rental 4 Less Booking Terms and Conditions

EN-07/2016